Data Privacy Policy

Last updated: 15 January 2026

Introduction

logichbnovaex SARL ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or use our restaurant inventory forecasting analytics services.

As a Luxembourg-based company operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

Data Controller Information

The data controller for your personal information is:

logichbnovaex SARL
Boulevard de la Pétrusse 98
4666 Esch-sur-Alzette
Luxembourg
Registration Number: RCSB362514
VAT Number: LU36857491

Data We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

  • Contact Information: Name, email address, phone number, company name, and job title when you contact us or request our services
  • Communication Data: Messages, enquiries, and correspondence you send to us through our contact forms or email
  • Service Data: Information about your restaurant operations, inventory requirements, and business needs when using our analytics platform
  • Account Information: Username, password, and preferences if you create an account to access our services

Information Collected Automatically

  • Website Usage Data: Pages visited, time spent on site, browser type, IP address, and referring websites
  • Technical Data: Device information, operating system, browser settings, and connection details
  • Analytics Data: User behaviour patterns, feature usage, and performance metrics when using our platform

How We Use Your Information

We process your personal data for the following purposes and under the following legal bases:

Service Provision (Contract Performance)

  • Delivering our restaurant inventory forecasting analytics services
  • Creating and managing your account access
  • Processing your service requests and enquiries
  • Providing customer support and technical assistance

Business Operations (Legitimate Interest)

  • Improving our services and developing new features
  • Analysing website performance and user experience
  • Conducting business analytics and market research
  • Protecting against fraud and ensuring system security

Marketing Communications (Consent)

  • Sending newsletters and service updates (with your consent)
  • Providing information about new features and services
  • Conducting customer satisfaction surveys

Legal Compliance (Legal Obligation)

  • Complying with applicable laws and regulations
  • Responding to legal requests and court orders
  • Maintaining records for tax and accounting purposes

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our services, including:

  • Cloud hosting and data storage providers
  • Email communication services
  • Analytics and performance monitoring tools
  • Payment processing services

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction, subject to appropriate data protection safeguards.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations:

  • Contact Enquiries: 3 years from last contact
  • Customer Account Data: Duration of service relationship plus 7 years for legal compliance
  • Website Analytics: 26 months (Google Analytics default retention period)
  • Marketing Communications: Until you withdraw consent or unsubscribe

After the retention period expires, we will securely delete or anonymise your personal data unless longer retention is required by law.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete personal data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your personal data
  • Right to Data Portability: Request transfer of your data to another service provider
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent for processing based on consent at any time

To exercise any of these rights, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Staff training on data protection and security
  • Secure data backup and disaster recovery procedures

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

  • European Commission adequacy decisions
  • Standard contractual clauses approved by the European Commission
  • Binding corporate rules or certification schemes

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Privacy Officer
logichbnovaex SARL
Email: privacy@logichbnovaex.top
Phone: +352 27623267
Address: Boulevard de la Pétrusse 98, 4666 Esch-sur-Alzette, Luxembourg

Supervisory Authority

You have the right to lodge a complaint with the Luxembourg data protection authority if you believe we have not handled your personal data in accordance with applicable laws:

Commission Nationale pour la Protection des Données (CNPD)
15, Boulevard du Jazz
L-4370 Belvaux
Luxembourg
Website: cnpd.public.lu